Site Login & Navigation

Owned by Abraham Mendoza
Last updated: Jun 03, 2021
3 min read

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Log In Page

When you arrive at the Passport for Care clinician website, you will be prompted to enter your username and password. If you have previously configured two-factor authentication on your account, you will then be asked to enter the authorization code provided by your authenticator application or by text message.

There are several authenticator apps, including those offered for free by Microsoft and Google.

If you are signing in for the first time, you will be offered a chance to set up two-factor authentication. Two-factor authentication is an extra layer of security for your Passport for Care account that will help ensure you're the only person who can access it even if someone knows your password. When enabled, it will allow you to receive a six-digit, time-based code that you will need to enter when logging in.  This code can be generated either by an app on your smartphone (the most secure and reliable option) or delivered to you by text message. 

If you choose to set up two-factor authentication, you will be prompted to choose which method of code delivery to use.

  1. Click on the method of code delivery to use.

  2. Selecting the text message option will prompt you to enter a phone number that will be used to send a code.

  3. Selecting the token generator will prompt you to scan the QR code that will register the PFC to your app.

Usernames and passwords should not be shared.

Password Reset

If you do not remember your Passport for Care password, you can use the “Forgot Password” function to recover it. 

  1. Click on the “Forgot Password?” link at the bottom of the sign-in form and enter the email address associated with your Passport for Care account.

     

  2. Find the “Passport For Care Password Reset” email sent to your email address on file and follow the instructions to reset your password.

If you do not know the email address used, please contact your clinic administrator.  If your clinic administrator is not available or you are a clinic administrator, please contact the PFC Help Desk for assistance.

Agreements

  1. The first time you log in, you will have to accept a disclaimer and notice of proprietary rights, a user agreement, and a privacy policy.

After logging in you will see the site navigation at the top of the page and your name displayed on the user menu in the top right corner.

The user menu allows you to access your account, set up two-factor authentication, log out of the site, as well as an option to access site information and resources, and a helpdesk option in case you wish to communicate directly with the PFC website team.

  1. Click on your name to display the user menu.

  2. Click on the menu option you want to be directed to.

 

The site navigation located at the top of the page is user-specific; clinic administrators will see additional functionality necessary for their roles, such as the User Administration and Patient Report tabs. These other tabs are explained in <insert name of the tutorial this is in>.