Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome. Please review our online support materials for clinicians using the Passport for Care. If you cannot find a solution to your problem or need additional support, please open a support request with our Help Desk Staff.
{"xsrfToken":"0dedd8a88d4bc4095611e9e1fee2b21b094c7d3f_lout","branding":{"id":"2","key":"pfchelp","name":"PFC Clinician Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4d82a8","headerLinkHoverBGColor":"#4d82a8","headerBadgeColor":"#4d82a8"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Passport for Care Help Desk","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Passport for Care Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjY5ZWY5My1mY2U0LTQ2YzUtYWU0Zi1mZDliOWM1MzY1ODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODQyMTMwODcsIm5iZiI6MTc4NDIxMjQ4N30.ZAAF6iZVHEJQSPqG5gLsgyxO5Zw-wdSZAo1CmKxlgRs&client=4669ef93-fce4-46c5-ae4f-fd9b9c536585&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"pfchelp","projectId":10027,"serviceDeskId":2,"name":"PFC Clinician Help Desk","description":"<p>Welcome. Please review our online support materials for clinicians using the Passport for Care. If you cannot find a solution to your problem or need additional support, please open a support request with our Help Desk Staff.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help Using the Passport For Care? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://bcmccit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,16,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6a53a4b2-620f-309f-9f1d-99c22867055c","appLinkName":"System Confluence","appLinkUrl":"https://bcmccit.atlassian.net/wiki","spaceKey":"PFCHELP","spaceName":"Passport for Care General Information and Resources","spaceUrl":"https://bcmccit.atlassian.net/wiki/spaces/PFCHELP","isServer":false},"labels":[],"projectKey":"PFCHELP","serviceDeskId":2,"kbLinkDomainURLs":["https://bcmccit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PFCHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjY5ZWY5My1mY2U0LTQ2YzUtYWU0Zi1mZDliOWM1MzY1ODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2MDE1OTAxOTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDIxMzY4NywibmJmIjoxNzg0MjEyNDg3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.39hog7wkU5idKUa6k3KcTHjioNBjll5VaRw4MS-Zhow","targetCollection":"upload-user-collection--1601590199","endpointUrl":"https://api.media.atlassian.com","clientId":"4669ef93-fce4-46c5-ae4f-fd9b9c536585","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"afd3c88a-7f58-4f6b-9e2b-8c37b5639d85","name":"Guidelines","categoryUrl":"https://bcmccit.atlassian.net/servicedesk/customer/portal/2/topic/afd3c88a-7f58-4f6b-9e2b-8c37b5639d85","lastUpdated":"1663957035330","createdAt":"1663956966857"},{"id":"ce26c649-9684-42c9-aace-4906ec006842","name":"Getting Started with PFC","categoryUrl":"https://bcmccit.atlassian.net/servicedesk/customer/portal/2/topic/ce26c649-9684-42c9-aace-4906ec006842","createdAt":"1663957203264"},{"id":"d6a6da7a-0d5a-448c-8b57-574c795c5469","name":"Patient Account Management","categoryUrl":"https://bcmccit.atlassian.net/servicedesk/customer/portal/2/topic/d6a6da7a-0d5a-448c-8b57-574c795c5469","createdAt":"1663957307919"},{"id":"b6a03aed-8bd7-4bc9-8618-61617439b5b3","name":"Clinician Management ","categoryUrl":"https://bcmccit.atlassian.net/servicedesk/customer/portal/2/topic/b6a03aed-8bd7-4bc9-8618-61617439b5b3","createdAt":"1663957378987"},{"id":"77d44ce8-a769-4518-9db5-a701dbd1f0ec","name":"Page","categoryUrl":"https://bcmccit.atlassian.net/servicedesk/customer/portal/2/topic/77d44ce8-a769-4518-9db5-a701dbd1f0ec","createdAt":"1664226068774"}]}},"sharedPortal":{"name":"Passport for Care Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bcmccit.atlassian.net/wiki","kbLinkDomainURLs":["https://bcmccit.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}