Clinician Management
- How do I add, remove, or update a clinician account?
Clinic Administrators are able to manage clinician user accounts for their clinic, including adding new clinicians and administrators and deactivating accounts for users who no longer need access to the PFC. Administrators can also update accounts to change the clinician name, contact information, or level of privileges. We encourage clinic administrators to
- What can I do if my clinic does not have any available administrators?
If you represent a Passport for Care clinic with no active clinic administrators (due to staff who have left your department or institution), the PFC Helpdesk can assist by adding or promoting a administrator. To authorize a new administrator, please complete the Clinic Activation Form here: and email it to pfc-helpdesk@bcm.edu!--mailto:pfc-helpdesk@bcm.edu-
- How do I get my PFC Account ?
To access your survivor account in the Passport for Care you must have received an account access code from a participating clinic. If you are not followed by a survivorship clinic or do not know if your clinic uses the Passport for Care, please email the navigator at svp-helpdesk@bcm.edu to determine next steps for access. If
- Why I have not received the password reset email?
If you do not receive the password reset email, please contact your clinic administrator, he/she will be able to advise you which is the appropriate step to take to receive the reset email. If your clinic administrator is not available or you are a clinic administrator, please contact the PFC Help Desk for assistance. pfc-helpdesk@bcm.edu!--mailto:pfc-helpdesk
- What can I do if I have forgotten my username?
Click the “Forgot Password?” link at the bottom of the sign in form and enter the email address associated with your Passport for Care account. If you do not know the email address used, please contact your clinic administrator. If your clinic administrator is not available or you are a clinic administrator, please contact the PFC Help Desk for assistance.
- What can I do if I have forgotten my password?
Click the “Forgot Password?” link at the bottom of the sign in form and enter the email address associated with your Passport for Care account. If you do not know the email address used, please contact your clinic administrator. If your clinic administrator is not available or you are a clinic administrator, please contact the PFC Help Desk for assistance pfc-helpdesk
- How do I update my clinic name or information?
Once your clinic's application for PFC use has been approved by Baylor College of Medicine, you will receive a Clinic Activation Form. Your clinic will identify a clinic administrator and a medically responsible provider, and the PFC help desk will supply those individuals with log in user-names and instructions. If you need to update those users, please contact
- How do I reset a clinician password?
To assist a user in your clinic reset their password, first encourage them to use the built-in “Reset Password” functionality on the website. However, if they have difficulties, such as being unable to receive the email, a clinic administrator can provide the password reset link to a user directly. For security purposes, this action is recorded in the clinic